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Account Manager – Healthcare Revenue Cycle (Remote)

September 9, 2023

At Janus, we believe in a world where healthcare functions efficiently. Join us on our mission to improve the lives of administrative workers and fundamentally change the way work is done. Our team is building a world-class process improvement platform to help healthcare providers generate more cash with fewer resources.

Summary

The Account Manager will design and execute programs aligned with Janus and customer initiatives to deliver business-aligned outcomes and are ultimately responsible for managing the overall health of assigned customers.  They collaborate with subject matter experts, customer leadership, and key stakeholders to develop program strategy to achieve the program’s vision and objectives. In addition, they are responsible for understanding the customer’s goals & strategic objectives, operational environment and constraints, and innovating solutions and services to achieve or surpass those goals, and contractual obligations.

The Account Manager is a hands-on contributor to strategic priorities, including customer satisfaction, key account retention, up-sell/cross-sell, and referenceability.  Additional responsibilities include developing and maintaining program metrics and outcomes reporting. They also lead cross-functional process and program improvement efforts and sets and manages the financial plan for the program.

Responsibilities

  • Operating as the lead point of contact for any and all matters specific to their accounts, by actively measuring, monitoring, and ensuring the health of the program components from financial, dependency, risk and mitigation, and schedule perspectives
  • Building and maintaining strong, long-lasting customer relationships
  • Serve as the lead point of contact for all customer account management matters, partnering with the Customer Implementation and Enablement team on delivery
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Partner cross functionally to ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Enable the delivery of customer value stories and success metrics by creating and maintaining key performance indicators
  • Create and deliver weekly, monthly, or quarterly (or at appropriate business frequency) business reviews
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Partner with Growth Team to develop new business with existing clients and/or identify areas of improvement to meet quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) and prepare relevant status reports
  • Facilitate regular cross-functional collaboration with stakeholders to establish vision, objectives, and program strategy, providing voice of customer input on Product development
  • Actively seek out and solve for barriers / problems / risks to successful delivery of program objectives

Please note that this job description is not intended to be an exhaustive list of all responsibilities, expected outcomes or qualifications associated with the role. Janus reserves the right to make changes and/or assign additional responsibilities of a role within reason at any time with or without notice.

Qualifications

  • Bachelor’s degree in Business Administration or related field or equivalent work experience.
  • 5+ years of experience in Account Management, Customer Relationship Management, Customer Success or similar field required.
  • 5+ years in a client facing role, ideally leading implementations and support in the healthcare industry, including independently managing multiple complex projects/initiatives with competing priorities and deadlines
  • 5+ years of experience with analyzing and synthesizing qualitative and quantitative information, forming opinions with corresponding recommendations, and presenting the results to key stakeholders including executive leadership
  • Demonstrated ability to communicate analysis, including trends and opportunities, to executive leadership and stakeholders
  • Articulate, assertive and persuasive with the ability to adapt communication style and approach to audiences at all levels
  • Proven problem-solving skills, including balancing multiple priorities and addressing team and/or prioritization conflicts
  • Prior experience leading, managing and/or collaborating with cross-functional teams, business partners and stakeholders
  • Ability to work independently and be resourceful when confronted with ambiguity.
  • Change management knowledge and/or experience
  • Effective organizational skills and attention to detail, and ability to prioritize/organize/multitask and meet multiple deadlines
  • Experience selling to and/or interfacing with C-Suite executives (I.e. CFOs) and revenue cycle VP/CRO/Director levels strongly preferred.
  • Proficiency with evaluating, bench-marking and improving business processes
  • Experience working at health system or healthcare technology company preferred.
  • Experience working at a software as a service (SaaS) company preferred.
  • Experience working in a high growth environment preferred.
  • Ability to travel up to 50%
  • The position can be remote and does not require a specific living location

Travel Requirements

This role does require domestic travel.  These travel expectations will be communicated by the department manager or executive. Janus is committed to providing as much flexibility and advanced notice as possible related to scheduling travel.

Physical Demands

This job operated in a professional remote or in-office environment. This job uses standard office equipment. This job is largely a sedentary role; however, the employee has the flexibility to move as needed. Constantly operates a computer, phone, keyboard, mouse, and other office equipment. The employee frequently communicates with internal and/or external people. Must be able to exchange accurate information in a timely manner. Must be able to recognize objects from short and long distances.

We know that potential candidates are often less likely to apply to a position if they don’t match 100% of the job qualifications.  Don’t let that be why you miss out on this opportunity!  We encourage you to apply if you can demonstrate many of these skills and competencies. 

 

Care for the Whole Person

At Janus, our commitment is to provide each employee with what they need to be successful.  Our benefits package has been designed in a thoughtful way that allows our employees to be happy, healthy and whole.  Here are a few things we offer:

  • We contribute 100% of base plan (HDHP) medical premiums for employees and 50% of premiums for family members. There are other options available as well.
  • We contribute 75% of premiums for dental and vision insurance for employee-only plans.
  • We have an employee assistance program that allows you the chance to work through any issues that may arise with the appropriate professional.
  • We have a 401k plan with minimal portfolio fees, traditional and roth options, as well as rollovers and loan capabilities.
  • We offer stock options to share in the value we create and in the ownership of Janus, so let’s make it something that we are proud of.
  • We offer unlimited PTO because we want our employees to take the time they need to rejuvenate and relax. At minimum, encourage all employees to take at least 15 fully unplugged days off each year.
  • We encourage sacred moments that are free from distractions and allow you to create a connection with someone or something that is meaningful to you.
  • We provide a monthly allowance to cover the cost related to working in a remote environment like upgraded internet or to offset your cell phone bill.
  • We offer parental leave because bonding with your newest addition is so important!  
  • We have caregiving leave for our employees that are the primary caregiver for a loved one and needs time to care for that person.
  • We want you to look for personal enrichment opportunities and will give you up to $500 per year to invest in yourself.  We want you to be the best version of you and take time to do things you enjoy!
  • We encourage on-going training, additional certifications and professional development related to your role and will review all requests for additional growth (including travel).
  • We have committees focused on organizational initiatives to increase employee happiness and the recruitment and retention of a broad, inclusive workforce that represents a diverse range of interests, abilities, talents, and cultures.  You are welcome to join!

We have a benefits summary for you to review and will send more comprehensive information with your offer letter.  If you want to review it sooner, just let us know!

 

Equal Opportunity Statement

Janus is an equal opportunity employer. We hire great people from a wide variety of backgrounds and appreciate our differences. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs. 

We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Further, consistent with applicable federal and state law, Janus provides reasonable accommodations when requested by qualified applicants or employees with disabilities, unless doing so would cause an undue hardship. Janus’ policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If you require reasonable accommodation, please contact the People team.  

 

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.   

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