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Product Delivery Manager – Healthcare Revenue Cycle (Remote)

April 15, 2023

At Janus, we believe in a world where healthcare functions efficiently. Join us on our mission to improve the lives of administrative workers and fundamentally change the way work is done. Our team is building a world-class process improvement platform to help healthcare providers generate more cash with fewer resources.

We are looking for a Product Delivery Manager to join our team! This person will coordinate all internal activities required for product implementations including but not limited to product readiness configuration activities and software development build deployment activities. The Product Delivery Manager will communicate with a cross-functional team regularly to ensure product implementation matches customer requested design and support implementation through user acceptance testing, launch, and go-live support. A successful candidate will have high attention to detail, an appreciation for consistent documentation, and strong communication to coordinate amongst complex teams.   

 This person will be an individual contributor within our Product Delivery and Readiness team and should have a strong sense of autonomy in their individual tasks such as:  

  • Possesses a deep understanding of our product and an expert in product implementation  
  • Coordinate all implementation related communication between CS and Product 
  • Report all bugs, maintenance, and enhancements from the customer to the product team. The product team will then investigate and prioritize requirements, and then coordinate resolution with Engineering
  • Works as direct point of contact for all customer go-lives within product scope 
  • Validate and complete initial setup and testing for customer implementations; coordinate with Product Readiness lead for any implementation QA activities and tracking of testing results 
  • Coordinate user acceptance training materials and attend customer sessions with Customer Success counterpart
  • Update standard training and documentation deliverables for customer logos and specific workflows 
  • Ensure all documentation for customer is complete, centralized, and accessible
  • Request new specifications from BA and coordinate walkthroughs for new portals. BA will lead meeting and create specifications.  
  • Responsible for creating and maintaining methodology, work products, and deliverables for assigned product(s) 
  • Leads internal product trainings and product demos as new features and functionality are rolled out 
  • Manages and guides cross functional team meetings to ensure implementation and ongoing successes
  • Facilitates activities with customer and internal teams as needed 
  • Applies critical thinking to solve customer and internal problems 
  • Identifies and escalates risks with proposed solutions and suggested recommendations
  • Serves as an active team member; participates in department and company wide initiatives; contributes to the overall culture 
  • Other duties as assigned by Product Delivery Leadership 

Requirements 

  • 5+ years of Healthcare Revenue Cycle or Technology work experience in a technical, consulting or customer facing role; must feel comfortable in the details 
  • Anticipates upcoming product delivery needs and address them with a sense of urgency 
  • Self-motivated, persuasive, and proactive team player with innovative ideas to inspire team members  
  • Strong communication and interpersonal skills. Proven experience building strong internal relationships and holding cross-functional teams accountable to deadlines 
  • Detail-oriented, organized and process-driven, without losing sight of the bigger picture
  • Consistent ability to produce relevant documentation of procedures and testing approaches 
  • Ability to suggest improvements and dig deep into optimizing and streamlining processes
  • Critical thinking skills to problem solve creatively within Janus technology suite 
  • Comfort in technical planning and documentation tools such as Jira, Confluence, and Microsoft Teams
  • Flexibility and comfort working in a dynamic and constantly changing environment of an early-stage startup
  • Has fun, celebrates success, and contributes to a positive culture 
We know that potential candidates are often less likely to apply to a position if they don’t match 100% of the job qualifications.  Don’t let that be why you miss out on this opportunity!  We encourage you to apply if you can demonstrate many of these skills and competencies. 
 
Care for the Whole Person
 
At Janus, our commitment is to provide each employee with what they need to be successful.  Our benefits package has been designed in a thoughtful way that allows our employees to be happy, healthy and whole.  Here are a few things we offer:
  • We contribute 100% of base plan (HDHP) medical premiums for employees and 50% of premiums for family members. There are other options available as well.
  • We contribute 75% of premiums for dental and vision insurance for employee-only plans.
  • We have an employee assistance program that allows you the chance to work through any issues that may arise with the appropriate professional.
  • We have a 401k plan with 0% portfolio fees (traditional and roth options, as well as rollovers and loan capabilities).
  • We offer stock options to share in the value we create and in the ownership of Janus, so let’s make it something that we are proud of.
  • We offer unlimited PTO because we want our employees to take the time they need to rejuvenate and relax. At minimum, encourage all employees to take at least 15 fully unplugged days off each year.
  • We encourage sacred moments that are free from distractions and allow you to create a connection with someone or something that is meaningful to you.
  • We provide a monthly allowance to cover the cost related to working in a remote environment like upgraded internet or to offset your cell phone bill.
  • We offer parental leave because bonding with your newest addition is so important!  
  • We have caregiving leave for our employees that are the primary caregiver for a loved one and needs time to care for that person.
  • We want you to look for personal enrichment opportunities and will give you up to $500 per year to invest in yourself.  We want you to be the best version of you and take time to do things you enjoy!
  • We encourage on-going training, additional certifications and professional development related to your role and will review all requests for additional growth (including travel).
  • We have committees focused on organizational initiatives to increase employee happiness and the recruitment and retention of a broad, inclusive workforce that represents a diverse range of interests, abilities, talents, and cultures.  You are welcome to join!
We have a benefits summary for you to review and will send more comprehensive information with your offer letter.  If you want to review it sooner, just let us know!
 
Equal Opportunity Statement

Janus is an equal opportunity employer. We hire great people from a wide variety of backgrounds and appreciate our differences. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs. 

We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Further, consistent with applicable federal and state law, Janus provides reasonable accommodations when requested by qualified applicants or employees with disabilities, unless doing so would cause an undue hardship. Janus’ policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If you require reasonable accommodation, please contact the People team.  

E-Verify
 
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.   
 
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