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Senior Customer Success Consultant – Healthcare Revenue Cycle (Remote)

March 20, 2023

At Janus, we believe in a world where healthcare functions efficiently. Join us on our mission to improve the lives of administrative workers and fundamentally change the way work is done. Our team is building a world-class process improvement platform to help healthcare providers generate more cash with fewer resources.

Summary

The Senior Customer Success Consultant will partner with the customer success team to ensure each customer launches our platform successfully, adopts it widely, and optimizes the value through our hands-on implementation. In this role, the Senior Customer Success Consultant will work closely with our customers to understand their business and structure deployments to maximize their return on investment. The Senior Customer Success Consultant acts as the voice of the customer internally and partner with all stakeholders to ensure customer success.  As an entrepreneurial, data-driven problem solver, you will empower clients and its operational workforce to achieve more and reduce the cost of care nationwide. 

Responsibilities

  • Act as a trusted advisor to key customer stakeholders including supervisors, managers, and directors; puts the customer first, always.
  • Understand customer business objectives, goals, culture, decision-maker concerns, market and needs to deliver appropriate customer-focused product solutions
  • Learn and document existing workflows, thinking strategically on process improvements, and documenting and communicating enhanced workflow opportunities to both Janus and customer stakeholders
  • Manage project plans including regular communication of risks, delays, dependencies, and ongoing customer needs as well as detailed updates and adjustments based on project changes
  • Test functionality prior to deployment to ensure successful go-lives; serve as product expert and lead training on features and functionality.
  • Monitor customer performance as well as preparing, analyzing, and presenting data to inform stakeholders on financial, productivity, and customer satisfaction opportunities.
  • Prepare materials for customer meetings and presentations to demonstrate results and opportunities and track next steps and to-dos.
  • Identify and escalate risks to project success or customer perception with proposed solutions and suggested recommendations.
  • Provide feedback on Janus platform and work with Product team to inform product requirements and enhancement changes.

Qualifications

  • 2+ years of experience in a technology, consulting or customer-facing role, preferably in the healthcare domain.
  • Bachelor’s degree in Business or related field, or equivalent work experience.
  • Passionate about technology and improving the lives of our customer’s employees.
  • Ability to be performance driven, motivated with a focused attitude even while working independently.
  • Self-motivated, persuasive, and proactive team player with innovative ideas to inspire team members and customers.
  • Experience working with large datasets in Tableau, SQL, Excel or other data analytics tools and proven ability to synthesize data into meaningful analyses and communicate effectively with key stakeholders
  • Excellent organizational, verbal and written communication skills to be able to work with customers; proven experience building strong internal and external relationships.
  • Strong analytical and problem-solving skills; does not make excuses.
  • Flexibility and comfort working in a dynamic and constantly changing environment of a startup.
  • Has fun, celebrates success, and contributes to a positive culture!
We know that potential candidates are often less likely to apply to a position if they don’t match 100% of the job qualifications.  Don’t let that be why you miss out on this opportunity!  We encourage you to apply if you can demonstrate many of these skills and competencies. 
 
Care for the Whole Person
 
At Janus, our commitment is to provide each employee with what they need to be successful.  Our benefits package has been designed in a thoughtful way that allows our employees to be happy, healthy and whole.  Here are a few things we offer:
  • We contribute 100% of base plan medical premiums for employees and 50% of premiums for family members.
  • We contribute 75% of premiums for dental and vision insurance for employee-only plans.
  • We have an employee assistance program that allows you the chance to work through any issues that may arise with the appropriate professional.
  • We have a 401k plan with 0% portfolio fees (traditional and 401k options, as well as rollovers and loan capabilities).
  • We offer stock options to share in the value we create and in the ownership of Janus, so let’s make it something that we are proud of.
  • We offer unlimited PTO because we want our employees to take the time they need to rejuvenate and relax. At minimum, encourage all employees to take at least 15 fully unplugged days off each year.
  • We encourage sacred moments that are free from distractions and allow you to create a connection with someone or something that is meaningful to you.
  • We provide a monthly allowance to cover the cost related to working in a remote environment like upgraded internet or to offset your cell phone bill.
  • We offer parental leave because bonding with your newest addition is so important!  
  • We have caregiving leave for our employees that are the primary caregiver for a loved one and needs time to care for that person.
  • We want you to look for personal enrichment opportunities and will give you up to $500 per year to invest in yourself.  We want you to be the best version of you and take time to do things you enjoy!
  • We encourage on-going training, additional certifications and professional development related to your role and will review all requests for additional growth (including travel).
  • We have committees focused on organizational initiatives to increase employee happiness and the recruitment and retention of a broad, inclusive workforce that represents a diverse range of interests, abilities, talents, and cultures.  You are welcome to join!
We have a benefits summary for you to review and will send more comprehensive information with your offer letter.  If you want to review it sooner, just let us know!
 
Equal Opportunity Statement

Janus is an equal opportunity employer. We hire great people from a wide variety of backgrounds and appreciate our differences. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs. 

We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Further, consistent with applicable federal and state law, Janus provides reasonable accommodations when requested by qualified applicants or employees with disabilities, unless doing so would cause an undue hardship. Janus’ policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If you require reasonable accommodation, please contact the People team.  

E-Verify
 
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.   
 
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